Virtual social labs – requirements and limitations for online settings to be effective

A new study on virtual social labs implementation has been published in the Journal of Responsible Technology (2024), by Maria Schrammel and Ilse Marschalek of ZSI, Zentrum für Soziale Innovation GmbH, as a partner of the FoodSafety4EU project.
The FoodSafety4EU participatory process gave the stage for exploring, experimenting, testing and standardizing how to conduct successful social laboratories in a virtual mode, through the implementation of four FSOLabs, that have been successfully organized online and conducted by Social Lab Managers:
FSOLab 1: Niels van der Linden & Pieternel Luning – Wageningen University & Research
FSOLab 2: Michael Rychlik & Tamara Steltz -Technical University of Munich
FSOLab 3: Denisa E. Duta IBA BUCURESTI & Biancamaria Ciasca CNR ISPA
FSOLab 4: Line Friis Lindner ISEKI-Food Association
supported by Food Safety Hub Leaders:
Monika Tomaniová UCT Prague – Veronica Lattanzio CNR ISPA – Sarah De Saeger UGENT – Hanna-Leena Alakomi VTT.

Abstract:

In response to the challenges posed by the complex field of food safety, the FOODSAFETY4EU project established social labs. Due to COVID-19 pandemic the lab process, typically held in-person, had to be converted to the virtual space. This means that all workshops, meetings, and collaboration processes and the pilot activity implementation solely took place online. This resulted in the novel situation of teams collaborating virtually throughout the labs. Virtual collaborations were already on the rise before the pandemic, evidenced by an increase in virtual meetings and workshops.
This study examines the requirements and limitations for online settings to be effective in virtual social lab processes. It investigates virtual collaboration, team dynamics, and the use of online tools. Findings reveal advantages such as increased participation, but also drawbacks including technical issues and role accountability. Despite challenges, all four virtual social labs finally succeeded in engaging diverse stakeholders and achieving significant outcomes.

Download the publication below!